RMA for e-commerce Automate your returns and warranty claims
RetJet gathers return requests and customer communication from every sales channel into one dashboard. It generates return labels and tracks shipments, saving your team's time.
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How it works
See how RetJet works in practice, for the customer and for the store.
For the customer
How the customer submits returns and warranty claims through RetJet.
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Online request, no login needed
A short request form. Just the order number and email are enough to match the order.
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Sending the parcel without printing
After submitting the request, the customer picks a shipping method and handles the whole process in one place.
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Tracking and notifications
The customer can relax and wait for a decision, kept up to date on its status the whole time.
Try the Returns Portal exactly as your customer will see it
Live interactive demoSee in 3 steps how a self-service return or exchange request works, without printing a single sheet of paper.
- 1Order
- 2Choose action
- 3QR code and status
Exchange reserved
The customer gets a message with a summary and a link to track the return.
This is an illustrative mockup running in your browser. It doesn’t send a request or connect to the app.
App demo on request
See where that return ends up
The simulator above showed the request through the buyer’s eyes. In the dashboard, the same case lands on a list: with its status, shipment and contact history. Give us your email address and we’ll send you access details for our demo.
Request a dashboard demo
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For the store
How RetJet supports return handling at the store.
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Early detection of returns
The dashboard shows returns and inbound shipments on their way, including ones that were never reported.
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Identifying shipments
Scan the label or search by its number. Fast, easy parcel receiving without mistakes.
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Processing and deciding
The store processes the request and decides how to resolve it. Exchange, voucher or refund in a few clicks.
Get live without a developer or an agency
Fast setup
in 10 minutes
After signing up, you connect your store (e.g. Shopify, Shoper, PrestaShop, WooCommerce or BaseLinker) with a one-click integration or an API key. The whole thing usually takes under 10 minutes.
- One-click integration or an API key
- No developer or outside agency needed
What you get with RetJet
A better standard for handling returns. Online return requests, printerless returns, shipment tracking and label-based identification. All in one place.
- 01.
One dashboard for all RMA requests
One shared place for returns and shipments no matter where they come from. Allegro, your own store, or InPost Szybkie Zwroty? It's all in one place.
Learn more →
- 02.
Monitoring return and warranty claim shipments
RetJet tracks shipments currently on their way to your store, even ones without a return request. That means better warehouse planning and fewer mistakes.
Learn more →
- 03.
Requesting and sending returns without printing
The customer submits a return through the form and immediately gets a shipping code or label. They can drop the parcel off at a pickup point, with a courier, or at a locker, no printer needed.
Learn more →
- 04.
Identifying parcels by their label
RetJet recognizes shipments by their label number and uses it to identify the return and the order.
Learn more →
- 05.
Lightweight integration without importing orders
A lightweight API integration. Order data is fetched only at the moment the customer submits a return. No "just in case" imports.
Learn more →
- 06.
Right-of-withdrawal button (EU 2023/2673)
A built-in, easy-to-find withdrawal function for every online contract. Full support for EU Directive 2023/2673.
Learn more →
- 07.
Automatic rules instead of manual decisions
Repeatable decisions made without a human in the loop. You list EAN or SKU codes and decide what happens for those specific products: the request goes through or gets blocked, with your own message to the customer. A rule can also ask for whatever is missing to make the call. You set the rules separately for each sales channel.
Workflow automation on the features list →
Our integrations
FAQ
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What does implementing RetJet in my online store look like?
Implementation is remarkably simple! After registering, you connect your store (e.g. Shopify, Shoper, PrestaShop, WooCommerce or BaseLinker) with a one-click integration or an API key. The whole thing usually takes under 10 minutes.
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I have a lot of returns. Does RetJet make sense at scale?
Yes — it centralizes handling in one dashboard, saves time and reduces mistakes.
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I handle returns from Allegro, my own store and an OMS. Can it all be pulled into one place?
Yes — one dashboard brings every channel together with consistent statuses.
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I want to improve customer service around returns. Does RetJet actually speed up the process?
Yes — you get earlier visibility into parcels, simple printerless returns and fewer mistakes.
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I need to measure returns and their handling costs. Are there reports?
Yes — reports on volumes, times and costs, broken down by channel and carrier.
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Parcels from many carriers arrive at our store and it isn’t always clear where they’re from. Can you help?
Yes — label-based identification matches the parcel to its case and channel.
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I want to know in advance what’s on its way to us, so we can prepare. Is that possible?
Yes — in-transit monitoring also shows parcels without a return request.
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Do I have to use RetJet’s courier contracts, or can I use my own?
You have complete freedom! You can connect your own contracts with InPost, DPD, DHL or other couriers, so you keep your negotiated rates. If you don’t have your own contracts, you can use RetJet's very competitive rates instead.
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Do customers have to print a paper return label?
No! RetJet supports printerless returns (e.g. QR codes for InPost Paczkomaty lockers and drop-off at pickup points). The customer gets a code on their phone and simply drops the parcel off at a locker.
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Does RetJet meet GDPR requirements and EU Directive 2023/2673?
Yes. RetJet meets the highest standards for personal data security (GDPR) and is fully aligned with EU legal requirements on consumer rights and the right of withdrawal, including Directive 2023/2673 and the withdrawal button it requires.
Join RetJet and take control of your returns!
Free plan to start: 25 requests a month, no card required and no trial period that runs out.
Stay up to date
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RetJet AppWhat's New in RetJet? February 2026
February brought a handful of meaningful updates to RetJet: two-factor authentication, custom RMA numbers and AI-powered complaint image detection.
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E-commerceAbandoned Return in E-commerce: What It Is and How to Interpret It
An abandoned return is a return that was started but never shipped back. Learn how to measure it, when it's good news, when it's a problem.
- Returns
Mandatory Return Button in Online Stores: Directive 2023/2673
Mandatory return button is coming to EU online stores under Directive 2023/2673. How to design a compliant return flow.
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Ready for a revolution in return handling?
Try RetJet
without a credit card
You create an account, connect your store and start handling your first requests in the same dashboard you use every day. No implementation consultant, no activation fee, and no commitment to start.
- GDPR compliance and EU Directive 2023/2673
- Live in under 10 minutes