RetJet features
Collect requests, reply to customers, receive parcels and settle returns. See how RetJet supports each step of your workflow.
Where would you like to start?
Explore the full returns or claims workflow, or see the form your customers will use.
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Returns management system
Handle returns from connected sales channels in one dashboard. Give customers a return form and manage shipping, statuses and warehouse receiving in RetJet.
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Claims management
Collect product claims through a form and handle them in one dashboard. Keep fault descriptions, photos, statuses and customer messages with each request.
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Return and claim form
What you can set up in the RetJet return and warranty claim form: fields, requirements, languages, look and the ways to give it to your customers.
Choose a stage of the process
Each description explains what the feature does and where it applies. Some capabilities depend on your plan and connected integrations.
Collecting requests
Collect order and product details before your team starts handling the case.
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Publish the form at a hosted address, embed it on your store or open it in a window. Adjust its appearance, questions and attachments.
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Match questions and messages to SKU or EAN codes. Rules belong to a sales channel and exclude Allegro and the basic integration.
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Give buyers access to the form from your store. See how submission and confirmation work.
Case handling and customer communication
Assign responsibility and keep the conversation with the right case.
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Review returns and claims from connected channels. Filter by status, request type, sales channel and date.
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Update statuses and assign cases when conditions are met. See examples for new requests and QR-code scans.
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Reply within the request, attach files and use templates. Keep internal notes available to your team.
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Statuses, tags and team
Name your handling stages, label cases with tags and assign team members. Returns and claims can use different statuses.
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Notifications and assistant
Use notifications about requests and status changes. The AI assistant helps with requests and templates; availability depends on your plan.
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Analytics and export
Review request reasons, products and sales channels. Download the list to Excel when you need your own report.
Shipments and warehouse
Track the parcel on its way back and find its request when it arrives.
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Check the options for returning a parcel without a printer. Available methods depend on the carrier and connected service.
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Follow parcels returning to the store and prepare for deliveries. Shipment details help you check where a return is.
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Read a label or QR code to find the request. Use batch mode to scan parcels in sequence when a larger delivery arrives.
Integrations and refunds
Connect requests to their orders and check the available settlement options.
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Refund selected products and quantities, include delivery costs and submit a separate commission refund request.
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Collect requests without connecting an order database. See which details customers provide and how this option differs.
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Carrier contracts
Use supported carrier accounts of your own or shipping under RetJet contracts. Check availability in the integration directory.
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Find the connection for your store, marketplace or carrier. Each description explains what the integration covers.
Join RetJet and take control of your returns!
Free plan to start: 25 requests a month, no card required and no trial period that runs out.