Monitoring return and warranty claim shipments

RetJet shows how many parcels are on their way to the store and how many have already arrived. That means you can plan ahead, prepare a receiving area, and easily check that no parcel has gone missing. The customer doesn’t need to submit a request for a parcel to appear in the system: if they use “Wygodne Zwroty” or “InPost Szybkie Zwroty” directly, RetJet still detects it and shows it in the dashboard.

Monitoring return and warranty claim shipments works the same way, because it’s the same parcel heading to the store. The “in transit” list doesn’t distinguish whether the reason is a withdrawal from the contract or a reported defect; the warehouse still needs to know how many shipments to expect either way. Monitoring warranty claim shipments can matter even more, because a warranty claim runs against a deadline for resolving the case, and that clock starts once the item is with you.

RetJet also makes it easier to receive UFO shipments, through a simple form filled in by warehouse staff.

How it works

• You integrate your carriers with RetJet.
• The system fetches shipped parcels and displays them in the dashboard.
• It builds an “in transit” list with parcel counts and, where possible, an expected delivery date.
• Once delivered, a parcel automatically moves to receiving and verification.
• An “expected vs. received” summary highlights the differences to look into.

What the store gains

• A reliable picture of workload for a given day and week.
• Quick detection of shortfalls: you know how many parcels were expected and how many actually arrived.
• Greater predictability, because the team knows in advance what’s coming the next day.

Example

The shipment view for a given date shows: “In transit: 24”, “Delivered: 10”. After the courier’s visit, you can see whether anything is missing and immediately request an additional check.