Requesting and sending returns without printing
The customer submits a return through the form and gets a shipping code or label. They drop the parcel off at a pickup point, with a courier, or at a locker, no printer needed.
The whole return process happens digitally. The customer fills in a short form on the store’s own domain (no login), picks products and a resolution from a list you set up yourself. The system immediately provides a shipping code or a label. The parcel can be dropped off at a pickup point, with a courier, or at a parcel locker, no printer and no paper forms.
How it works
- The form matches the request to the order using the order number and email address.
- Once products and a resolution are chosen, the system generates a shipping code or a label.
- The customer gets a status link and the request details by email, so there’s nothing to ask support about.
- Once shipped, the parcel appears in monitoring, and later in receiving.
What the store gains
- Fewer mistakes when shipping and fewer questions for support.
- Faster matching of the parcel to the right case, because the request and the shipment are linked from the start.
- A steady, predictable return flow.
Example
The customer finishes the request in 3 minutes, scans the shipping code at a parcel locker, and that’s it. In the dashboard, the request and its linked shipment are visible right away.