xSale Returns Management
Returns management for omnichannel sales run in xSale. One connection, a shared process, and full shipment visibility.
xSale is a Polish omnichannel sales automation system, aimed at larger sellers handling thousands of orders a month. It gathers orders from different channels and automates their further handling.
What connecting to RetJet gives you
At that scale, returns stop being individual cases and become a separate process with their own volume. A few hundred requests a month handled manually is a full-time role nobody usually planned for.
RetJet takes over that process entirely, using the orders you already have in xSale.
How it works in practice
The return form queries xSale for the specific order the moment a request is submitted. The customer picks products from the list, and the request immediately has everything needed for handling and later settlement.
At larger scale, how you make the form available matters too. You can choose a ready-made address on our side, embedding it on the store’s page with one script, or a popup opened by a button. Every option leads to the same process.
What changes in day-to-day work
- One integration point for all sales run in xSale.
- Handling large volumes without a proportional increase in manual work.
- Requests without logging in and shipping without a printer.
- Early information about return shipments in transit.
- A full case history on every request.