DHL Returns Management
Returns shipped through DHL handled in the RetJet dashboard, with shipment tracking from drop-off to warehouse receiving.
DHL is a global logistics operator, handling both domestic shipments and exports. Stores shipping abroad often use it the other way around too, for returns from foreign markets.
What connecting to RetJet gives you
With international shipments, a return can be in transit for many days. Without tracking on the store’s side, that’s a stretch where nobody knows whether the parcel has shipped, where it is, or when it will arrive.
Connecting to DHL closes that information gap.
How it works in practice
The customer picks DHL as the return method in the return form. RetJet saves the shipment number, links it to the request, and updates statuses through to delivery.
What changes in day-to-day work
- A return shipped through DHL is visible in the dashboard from the moment it’s dropped off.
- Shipment statuses update without checking the carrier’s website.
- The parcel is recognized on arrival, even before it’s opened.
- The same handling process as for every other return.