BaseLinker Returns Management
Returns from every channel run in BaseLinker in one RetJet dashboard, without connecting each channel separately.
BaseLinker brings stores, marketplaces, and courier companies together in one dashboard. Sellers use it mainly so that orders from Allegro, their own site, and other platforms land in one place and get handled by shared rules.
What connecting to RetJet gives you
Since your orders already meet in BaseLinker, there’s no reason to connect every channel to RetJet separately. One connection covers everything you run there.
Returns then start working on the same principle as sales: regardless of where the order came from, they land in shared handling.
How it works in practice
The customer submits a return by giving the order number and email address. RetJet checks them in BaseLinker and fills in the product list. Since BaseLinker knows orders from all your channels, the form recognizes a purchase from Allegro just as well as one from the store.
The form is shared across all channels. You can give customers a ready-made address on our side, embed it on the store’s page with one script, or open it in a popup from a button. Whichever you choose, requests land in the same place.
What changes in day-to-day work
- One connection instead of a separate integration for every channel.
- A new channel added in BaseLinker is handled by the return form right away.
- The customer submits a return without logging in and ships the parcel without a printer.
- Visibility of shipments on their way back to the store.
- Case history and warehouse receiving on the same request.