How RetJet Automation Cut Return Handling Time at the Outdoorzy Store

Outdoorzy is a store specializing in mountain clothing and accessories. By rolling out the RetJet platform, they significantly streamlined their returns process, which became faster and more efficient. Here’s what their path to that change looked like.

Before the rollout: everyday problems

Outdoorzy’s warehouse was chaotic. Every package required time-consuming identification, and return handling relied on paper forms and numerous customer phone calls. Customers frequently asked about the status of their returns, which took up even more of the team’s time. The lack of modern tools slowed the work down and held back the company’s growth, more orders would have meant only more problems.

The RetJet rollout: a simple, fast process

Outdoorzy chose the RetJet platform. Integrating their store system (Magento 2) with the platform took about 30 minutes. All it took was:

• Adding the company’s details in the RetJet dashboard.
• Choosing a sales channel.
• Adding the return form’s code to the store’s page.

Every step was intuitive and didn’t require help from developers or external agencies. As a result, the system went live quickly and without issues.

After the rollout: an organized process

With RetJet, Outdoorzy’s returns process now runs smoothly:

• Package identification: customers generate QR codes that they attach to the returned products. At the warehouse, scanning the code is enough to instantly match the return to the right request.
• Request handling: the system automatically assigns returns or warranty claims to the right people on the team, speeding up handling.
• Communication: all communication with customers happens in one place, removing the need for phone calls or emails.

Benefits for the store

The changes brought Outdoorzy measurable results:

• Shorter handling time: returns are now processed in 5 days instead of 11.
• Less work for the team: phone and email inquiries about return status disappeared.
• An organized warehouse: packages are identified and processed quickly.

By streamlining the returns process, the company was able to lower operating costs and make better use of its resources. Scaling sales is no longer a problem, even during periods of increased traffic.

Summary

The Outdoorzy example shows how adopting modern tools like RetJet can simplify daily operations, cut costs, and increase customer satisfaction. If you’re looking for a way to improve returns handling in your own store, a similar solution is worth considering.