Starting work with RetJet, the platform that automates return management in your store, is easier than it seems. In this step-by-step guide, we will show you how easy it is to integrate RetJet with your store to improve the efficiency of return handling and increase customer satisfaction. Get ready for change – let’s get started!

Step 1: Registration

Start by registering on the RetJet platform. This process is quick and intuitive. After registering:

• Add information about your organization.
• Set up the return address.

Step 2: API key retrieval

Next, you need to integrate RetJet with your online store. Generate an API key in your store’s system, which is essential for connecting with RetJet. This step is crucial to ensure smooth integration and data security.

Step 3: Configuring Your store in RetJet

Now configure your store in RetJet:

• Integration with your platform: Use the generated API key to connect RetJet with your store’s system.
• Determining return and complaint policies: Define in RetJet the return policies, such as the allowed number of days for making a return or the time needed to handle a return. Here you will also specify the order statuses in your store for which a return is possible.
• Enter organization data: If you haven’t already, add information about your organization and return address now.

Precise configuration ensures smooth return management and increases customer satisfaction.

Step 4: Adding a return form

After configuring your store, add a return form to your store’s website. RetJet offers flexible integration options, including a link to the form or JavaScript code that can be easily placed on the page.

• You can add JavaScript code directly to your page.
• You can also use Google Tag Manager (GTM) for easier integration.

Finished! Enjoy RetJet

And you’re all set! With RetJet, your customers can now fully manage the return process themselves – from reporting to generating a shipping label. This simple yet effective change in the return process contributes to increased customer satisfaction, thereby improving the overall operational efficiency of your store. RetJet is more than just a tool for managing returns; it’s a pathway to better understanding your customers and their needs.