New regulations require a simple, easy-to-find interface for withdrawing from an online contract. RetJet provides a ready-made mechanism that meets this requirement and ties it into the returns process, keeping everything clear and well documented.

How it works

• A clearly visible “Withdraw from contract” option is available on the store’s website.
• The customer’s statement is recorded with date and time, and a confirmation is sent to the customer.
• The case appears in the RetJet panel and follows the standard handling steps (with a parcel, if applicable).
• Message content and languages can be tailored to the brand and markets.

What the store gains

• Compliance with legal requirements without building ad-hoc solutions per channel.
• A complete action history and a single source of truth for case status.
• Integration with parcel monitoring and label identification, which speeds up decisions.
  Note: this description does not constitute legal advice.

Example
The customer submits a statement via the visible section on the site. The system sends a confirmation and creates a case. If the parcel has already been dispatched, RetJet shows it as “in transit” and links it to the same case by label.