RetJet brings together returns and inbound parcels from different channels – your online store, marketplaces (e.g., Allegro), and various carrier solutions – into a single workspace. The team no longer has to switch between multiple panels. Every case follows the same set of statuses and the same workflow, regardless of its source.

How it works

• Connections with sales channels and carriers pass return requests and parcel data into RetJet.
• All cases appear in a single work view with unified statuses (e.g., “New request”, “Accepted”, “Processing”, “Closed”).
• The view can be filtered by channel, status, type, and date.

What the store gains

• One workspace for the entire team and a lower risk of cases falling through the cracks.
• Shorter handling times because there’s no manual reconciliation between different systems.
• A complete case history, which simplifies auditing and dispute resolution.

Example
On a single screen you can see the number of parcels by channel (e.g., Allegro, store) and by status. The operator knows today’s volume and is prepared for intake. During handover, they verify the delivery against the list. There’s no need to check Allegro’s panel and the carriers’ panels separately – everything is visible in RetJet.