# RetJet

> RetJet is a returns and warranty claims management app: every sales channel in one dashboard, printerless returns, shipment tracking.

RetJet guides an online store through the entire return and warranty claim process: the
customer submits a return through a form, the store sees the request in the panel
regardless of the sales channel, sends the return shipment and tracks it all the way to
warehouse receipt. It's built for stores selling across several channels at once, for whom
handling returns in a spreadsheet and an inbox stopped being enough.

The site guides the reader through three steps: the integrations list shows what RetJet
connects with, the integration page explains why to enable it, and the guide shows how
to do it.

## Start

- [Home](https://retjet.com/): What RetJet is, how it works, and answers to the most common questions.
- [Pricing](https://retjet.com/pricing): Subscription plans and billing for returns above the package limit.

## Who it's for

Does handling returns stop adding up as you grow? See if multiple sales channels, rising volume, or an overloaded team sound like your store. Full list: https://retjet.com/who-its-for

- [A Store in a High-Return Industry](https://retjet.com/who-its-for/high-return-volume-industries): Fashion, footwear, gadgets, and small electronics return by nature. RetJet handles that volume in one list and shows what's coming back and why.
- [Returns From Multiple Allegro Accounts in One Place](https://retjet.com/who-its-for/multiple-allegro-accounts): Do you have several Allegro accounts and keep losing track of returns? RetJet gathers requests from every account into a single dashboard and shows what needs action.
- [Returns From Several Online Stores in One Place](https://retjet.com/who-its-for/multiple-online-stores): Running several stores on different platforms? RetJet connects each one separately and gathers every return into a single list, with its own rules for each.
- [Returns Through Wygodne Zwroty and InPost Quick Returns](https://retjet.com/who-its-for/wygodne-zwroty-and-inpost-quick-returns): Some packages arrive without a request, and the warehouse doesn't know whose they are. See how to match every shipment to an order, including ones sent without a form.
- [Returns and Warranty Claims Without an Online Store](https://retjet.com/who-its-for/returns-without-an-online-store): Selling through livestreams or direct messages? The customer submits a return through a single link, and you manage the case in the dashboard, without connecting any system at all.
- [EU Directive 2023/2673 Compliance in Practice](https://retjet.com/who-its-for/eu-directive-2023-2673-compliance): Looking for a simple path for withdrawing from an online contract? See what a request, a dated confirmation, and a recorded case look like in day-to-day store operations.

## Features

- [Returns management system for online stores](https://retjet.com/features/returns-management-system): What a returns management system is, why a store needs a dedicated tool, and what such a tool does day to day. Explained through RetJet.
- [Warranty claims management system for online stores](https://retjet.com/features/warranty-claims-management-system): What a warranty claims management system is, how a warranty claim differs from a return, and which deadlines you need to track. Explained through RetJet.
- [One dashboard for all RMA requests](https://retjet.com/features/rma-dashboard-for-all-requests): One shared place for returns and shipments, whatever the source. Allegro, your own store, or maybe InPost Szybkie Zwroty? All of it, in one place.
- [Monitoring return and warranty claim shipments](https://retjet.com/features/shipment-monitoring-for-returns-and-warranty-claims): RetJet shows shipments currently on their way to the store, even ones without a request. That means better warehouse planning and fewer mistakes.
- [Requesting and sending returns without printing](https://retjet.com/features/printerless-returns): The customer submits a return through the form and gets a shipping code or label. They drop the parcel off at a pickup point, with a courier, or at a locker, no printer needed.
- [Identifying parcels by their label](https://retjet.com/features/label-based-parcel-identification): Ever wonder whose parcel just arrived at your warehouse? RetJet reads the label number and matches it to the return and order automatically.
- [Lightweight integration without importing orders](https://retjet.com/features/lightweight-integration-without-importing-orders): A lightweight API integration. Order data is fetched only at the moment the customer submits a return request. No 'just in case' import.
- [Right-of-withdrawal button (EU 2023/2673)](https://retjet.com/features/right-of-withdrawal-button): A built-in, easy-to-find right-of-withdrawal button for every online contract. Full support for EU Directive 2023/2673.

## Integrations

Return handling for the platform you sell on, whether that's your online store, a marketplace, or a carrier. Pick the ones you use. Full list: https://retjet.com/integrations

### E-commerce platforms

- [Magento Returns Management](https://retjet.com/integrations/magento-returns-management): Returns and warranty claims from Magento handled in one dashboard. See what connecting your store to RetJet gives you and how fast you can set it up.
- [PrestaShop Returns Management](https://retjet.com/integrations/prestashop-returns-management): Returns management for a PrestaShop store: automatic order recognition, printerless shipping, and one dashboard for every request.
- [WooCommerce Returns Management](https://retjet.com/integrations/woocommerce-returns-management): Returns and warranty claims from a WooCommerce store in one dashboard. No plugins, no extra load on WordPress, and no manual order lookup.
- [Shopify Returns Management](https://retjet.com/integrations/shopify-returns-management): A Polish return process for a Shopify store: local carriers, printerless shipping, and handling in one dashboard.
- [Shoper Returns Management](https://retjet.com/integrations/shoper-returns-management): Returns management for a Shoper store: order recognition, drop-off at a parcel locker, and every request in one dashboard.
- [IdoSell Returns Management](https://retjet.com/integrations/idosell-returns-management): Returns from an IdoSell store handled in one dashboard, with automatic order recognition and printerless shipping.
- [Basic Integration](https://retjet.com/integrations/basic-integration): A return form without connecting your store. For platforms we don't integrate, and for sales made outside an online store.

### Marketplaces

- [Allegro Returns Management](https://retjet.com/integrations/allegro-returns-management): Returns from Allegro handled together with returns from your store. Multiple accounts, requests submitted on the platform, and return settlement in one dashboard.
- [Amazon Returns Management](https://retjet.com/integrations/amazon-returns-coming-soon): The largest marketplace in the world. Amazon integration with RetJet is planned. Meanwhile, reach Amazon orders via BaseLinker or Basic Integration. (coming soon)
- [eMAG Returns Management](https://retjet.com/integrations/emag-returns-coming-soon): A marketplace popular in Romania, Bulgaria, and Hungary. eMAG integration with RetJet is planned. Until then, handle it through Basic Integration. (coming soon)
- [eBay Returns Management](https://retjet.com/integrations/ebay-returns-coming-soon): Handle eBay returns in RetJet together with requests from every other sales channel. Direct eBay integration is planned. (coming soon)

### Order management

- [BaseLinker Returns Management](https://retjet.com/integrations/baselinker-returns-management): Returns from every channel run in BaseLinker in one RetJet dashboard, without connecting each channel separately.
- [Apilo Returns Management](https://retjet.com/integrations/apilo-returns-management): Returns from channels run in Apilo handled in one RetJet dashboard, with automatic order recognition.
- [Sellasist Returns Management](https://retjet.com/integrations/sellasist-returns-management): Returns from channels run in Sellasist handled in one RetJet dashboard, with automatic order recognition.
- [Linker Cloud Returns Management](https://retjet.com/integrations/linker-cloud-returns-management): Returns from channels handled in Linker Cloud in one RetJet dashboard, with warehouse receiving tied into the warehouse process.
- [xSale Returns Management](https://retjet.com/integrations/xsale-returns-management): Returns management for omnichannel sales run in xSale. One connection, a shared process, and full shipment visibility.
- [SellRocket Returns Management](https://retjet.com/integrations/sellrocket-returns-management): Returns from marketplaces handled in SellRocket, in one RetJet dashboard, without manually searching for orders.

### Return carriers

- [InPost Returns Management](https://retjet.com/integrations/inpost-returns): Shipping and tracking InPost returns in the RetJet dashboard, with the shipment linked to the request from the moment it's dropped off.
- [InPost Szybkie Zwroty Returns Management](https://retjet.com/integrations/inpost-quick-returns-management): Drop off a return at a parcel locker straight from the RetJet form, no label and no printer, with the shipment linked to the request.
- [DHL Returns Management](https://retjet.com/integrations/dhl-returns): Returns shipped through DHL handled in the RetJet dashboard, with shipment tracking from drop-off to warehouse receiving.
- [DPD Returns Management](https://retjet.com/integrations/dpd-returns): Returns shipped through DPD handled in the RetJet dashboard, with the shipment number linked to the request and tracked in transit.
- [Wygodne Zwroty Integration with RetJet](https://retjet.com/integrations/wygodne-zwroty-integration): Ship a return through Wygodne Zwroty straight from the RetJet form, with automatic shipment tracking and import of returns filed outside the form.
- [FedEx Returns Management](https://retjet.com/integrations/fedex-returns-coming-soon): A global express courier for valuable, time-critical shipments. FedEx integration with RetJet is planned. For now, ship through Wygodne Zwroty or DHL. (coming soon)
- [Packeta Returns Management](https://retjet.com/integrations/packeta-returns-coming-soon): Shipping returns through Packeta's Central European pickup points? Integration with RetJet is planned. For now, use Wygodne Zwroty or DHL. (coming soon)

## Guides

How to connect your store, marketplace or carrier. Step by step, from credentials to your first return request. Full list: https://retjet.com/guides

- [How to quickly deploy RetJet in your store? Two options](https://retjet.com/guides/quick-start-guide): Basic integration without a developer, or an API connection with automatic order matching. See how they differ and which to choose.
- [How to connect BaseLinker](https://retjet.com/guides/baselinker-integration-guide): How to connect your BaseLinker account to RetJet step by step: generating an access key and adding the sales channel in the dashboard.
- [How to connect Magento](https://retjet.com/guides/magento-integration-guide): Set up the Magento integration with RetJet step by step. Covers creating an API key and granting read-only permissions.
- [How to connect Shopify](https://retjet.com/guides/shopify-integration-guide): Set up the Shopify integration with RetJet step by step. Covers creating an API key and granting read-only permissions.
- [How to connect WooCommerce](https://retjet.com/guides/woocommerce-integration-guide): Set up the WooCommerce integration with RetJet step by step. Covers creating an API key and granting read-only permissions.
- [How to connect PrestaShop](https://retjet.com/guides/prestashop-integration-guide): Set up the PrestaShop integration with RetJet step by step. Covers creating an API key and granting read-only permissions.
- [How to connect Shoper](https://retjet.com/guides/shoper-integration-guide): Set up the Shoper integration with RetJet step by step. Covers creating an API key and granting read-only permissions.
- [How to connect IdoSell](https://retjet.com/guides/idosell-integration-guide): How to connect an IdoSell store to RetJet: a read-only API key, your store address, and testing the connection before saving the channel.
- [How to connect Sellasist](https://retjet.com/guides/sellasist-integration-guide): Connect Sellasist to RetJet step by step: the API address with your organization's name, a key from the dashboard, and testing the connection.
- [How to connect SellRocket](https://retjet.com/guides/sellrocket-integration-guide): How to connect SellRocket to RetJet: your instance's individual address, an access token, and testing the connection before saving the channel.
- [How to connect xSale](https://retjet.com/guides/xsale-integration-guide): Connecting xSale to RetJet happens through authorization in xSale, without pasting a key. See what to prepare and how the login works.
- [How to connect Allegro](https://retjet.com/guides/allegro-integration-guide): Want to connect Allegro without an API key? See how to authorize order access for RetJet in a few clicks through Allegro's login screen.
- [How to connect Linker Cloud](https://retjet.com/guides/linker-cloud-integration-guide): How to connect your Linker Cloud account to RetJet step by step: access data and adding the sales channel in the dashboard.
- [How to connect Apilo](https://retjet.com/guides/apilo-integration-guide): Set up the Apilo integration with RetJet step by step, from access data to adding the channel in the dashboard.
- [How to connect InPost Szybkie Zwroty](https://retjet.com/guides/inpost-quick-returns-integration-guide): Set up the InPost Szybkie Zwroty integration with RetJet step by step, from access data to adding it in the dashboard.
- [How to connect InPost](https://retjet.com/guides/inpost-integration-guide): How to connect InPost to RetJet: an API token from Package Manager, an organization ID, and where to enter them in the dashboard.
- [How to connect Wygodne Zwroty](https://retjet.com/guides/wygodne-zwroty-integration-guide): How to connect Wygodne Zwroty to RetJet: the mailboxHid identifier, login credentials, and the access scope needed for shipment tracking.
- [How to connect DHL](https://retjet.com/guides/dhl-integration-guide): Connecting DHL to RetJet: API data from your contract, account number, label format, and what your customer sees after setup.
- [How to connect DPD](https://retjet.com/guides/dpd-integration-guide): What to prepare to connect DPD to RetJet: API access on your own contract, customer number, and setting up the add-on in the dashboard.

## Use Cases

What specifically changed in their return handling after implementation. No generalities, just numbers the customers themselves provided. Full list: https://retjet.com/use-cases

- [Outdoorzy (Mountain clothing and accessories)](https://retjet.com/use-cases/outdoorzy): Paper forms and phone calls about return status replaced with QR codes and a single dashboard. See how Outdoorzy cut return handling time from 11 days to 5.
- [Grinday (Dietary supplement manufacturer)](https://retjet.com/use-cases/grinday): A supplement manufacturer replaced paper return forms with a digital process using a QR code, and for the first time saw why customers were returning products.

## Blog

Concrete tips on managing returns and practical advice for your online store. Learn how to cut return rates and speed up warehouse work. Full list: https://retjet.com/blog

- [What's New in RetJet? February 2026](https://retjet.com/blog/whats-new-in-retjet-febuary-2026): February brought a handful of meaningful updates to RetJet: two-factor authentication, custom RMA numbers and AI-powered complaint image detection.
- [Abandoned Return in E-commerce: What It Is and How to Interpret It](https://retjet.com/blog/abandoned-return-in-e-commerce-what-it-is-and-how-to-interpret-it): An abandoned return is a return that was started but never shipped back. Learn how to measure it, when it's good news, when it's a problem.
- [Mandatory Return Button in Online Stores: Directive 2023/2673](https://retjet.com/blog/mandatory-return-button-in-online-stores-directive-2023-2673): Mandatory return button is coming to EU online stores under Directive 2023/2673. How to design a compliant return flow.
- [Automatic Rules in RetJet: See What You Can Do With Them](https://retjet.com/blog/automatic-rules-in-retjet-see-what-you-can-do-with-them): Discover how RetJet's automatic rules can streamline return management in your online store. Save time, reduce errors, and improve workflow by automating repetitive tasks.
- [Online Return Form or Paper Form: Which Choice Is Better for Your Store?](https://retjet.com/blog/online-return-form-or-paper-form-which-choice-is-better-for-your-store): Online form vs paper return forms at your e-commerce business. Learn how digital solutions like RetJet can streamline return processes.
- [What Is RMA? Understanding the Return Process in Online Stores](https://retjet.com/blog/what-is-rma-understanding-the-return-process-in-online-stores): Return Merchandise Authorization (RMA) is a formally defined process used in e-commerce to automate and manage returns and complaints.
- [Return and Complaint Management Software: Which One to Choose to Increase Customer Satisfaction](https://retjet.com/blog/return-and-complaint-management-software-which-one-to-choose-to-increase-customer-satisfaction): Discover the best return and complaint management software to enhance customer satisfaction and loyalty, and how automation streamlines your store's processes.
- [How to Improve Return Handling in Your Online Store: Checklist](https://retjet.com/blog/how-to-improve-return-handling-in-your-online-store-checklist): Improve return handling in your online store to boost customer satisfaction and loyalty. Streamline the order process, enhance navigation, and optimize post-sale service.
- [Post-Sale Customer Service: How to Transform Satisfaction Into Loyalty Through Proactive Actions](https://retjet.com/blog/post-sale-customer-service-how-to-transform-satisfaction-into-loyalty-through-proactive-actions): Discover how to transform customer satisfaction into loyalty through proactive post-sale actions, and how tools like RetJet increase repeat purchases.
- [Automated Returns Processing: How It Simplifies the Process](https://retjet.com/blog/automated-returns-processing-how-it-simplifies-the-process): Automated returns processing with RetJet. Simplify returns, boost customer satisfaction, and save time with a hassle-free return management system.

## Documents

- [Privacy Policy (PL)](https://retjet.com/polityka-prywatnosci): Personal data processing rules.
- [Terms of Service (PL)](https://retjet.com/regulamin): Terms of service.

## Contact

- Address: contact@retjet.com
- Customer panel: https://app.retjet.com